Teams
Teams let you share access to your status pages with other people in your organization, without sharing your account password.
With Teams you can:
- Create a team (owned by your account)
- Invite members by email
- Choose a role per member (Admin, Editor, or Viewer)
- Link your status pages to a team so members can access them
Availability (Plans & Limits)
Team functionality depends on your subscription plan. Different plans offer different levels of access:
| Limit | Description |
|---|---|
| Teams Enabled | Whether teams are available at all on your plan |
| Number of Teams | How many teams you can create (varies by plan) |
| Seats per Team | How many members you can invite to each team |
Note: The subscription owner (team creator) does not count toward the seat limit — they have automatic access to all their teams.
Checking Your Limits
To see your exact limits:
- Go to Billing in the user dashboard
- Review your plan’s feature limits
If Teams aren’t available on your plan, the Teams pages will prompt you to upgrade.
What Happens When You Hit a Limit?
- Team limit reached: You won’t be able to create new teams. Delete an existing team or upgrade.
- Seat limit reached: You won’t be able to invite more members to that team. Remove a member, cancel a pending invitation, or upgrade.
Progress bars on the Teams page and individual team pages show your current usage.
Creating a Team
- Go to Teams in the dashboard
- Click New Team
- Enter a Name (and optional description)
- Click Create
After creation, you’ll land on the team page where you can invite members and link status pages.
Inviting Members
Team invites are sent by email.
- Open your team
- In Members, enter the person’s email address
- Choose a role (Admin, Editor, or Viewer)
- Send the invitation
Pending invitations
Invitations appear under Pending Invitations until accepted.
- You can resend an invitation if the email was missed
- You can cancel an invitation if it was sent to the wrong address
Note: invitation links expire in 7 days. Resending generates a fresh link.
Accepting or Declining an Invite
Invited users can accept from the link in the email.
- Accept: you’ll be added to the team immediately.
- Decline: the invitation is removed and you won’t be added.
If the invitation is expired, ask the team owner to resend it.
Roles and Permissions
Teams use four roles:
| Role | What it means |
|---|---|
| Owner | Owns and manages the team. Can invite/remove members, change roles, link/unlink status pages, edit team settings, and delete the team. |
| Admin | Editor permissions plus access to status page settings on linked status pages. |
| Editor | Can manage (edit) linked status pages (for example, incidents and maintenances). |
| Viewer | Can view linked status pages, but can’t edit them. |
Notes:
- Only the team owner can manage membership, roles, and status-page linking.
- Owners can’t “leave” their own team; they must remove members or delete the team.
Linking Status Pages to a Team
Linking a status page is what grants the team access to it.
Important rules:
- Only the team owner can link/unlink status pages.
- You can only link status pages that you own.
Once a status page is linked:
- Admins can edit/manage that status page and access status page settings
- Editors can edit/manage that status page
- Viewers can view that status page
Status Page Settings Access
On linked pages, Admins can access the full Settings area, including:
- Web Analytics configuration (enable/disable provider, change service, placement)
- General settings (title, description, visibility)
- Custom domain and branding options
- Incident templates and notification preferences
Editors can manage operational content (incidents, maintenances), but cannot change Settings.
Viewers only have read access.
Audit Logging
Team-related actions are recorded for accountability, including:
- Membership changes (invites, accepts, role updates, removals)
- Page linking/unlinking
- Settings updates on linked status pages (e.g., analytics changes)
Audit trails help you track who changed what and when.
Leaving a Team
If you are not the owner, you can leave a team from the team page.
If you are the owner:
- You can’t leave your team
- Remove members and/or delete the team instead
Troubleshooting
“Teams are not available” / “Upgrade to enable Teams”
Your current plan doesn’t include Teams (or Teams are disabled for your account). Upgrade your plan to enable the feature.
“Invitation has expired”
Invites expire after 7 days. Ask the team owner to resend the invitation.
“You do not own this status page” when linking
Only the team owner can link status pages, and the status page must be owned by that same account.
I accepted an invite but don’t see the status page
Make sure the team owner has actually linked the status page to the team. Team membership alone doesn’t grant access until the status page is linked.